At EDIBON, we understand that our relationship with clients does not end with the purchase of a unit. On the contrary, we believe that this moment marks the beginning of a long-term collaboration. That is why we have developed a comprehensive, professional, and approachable after-sales service, aimed at ensuring each installation operates at full performance throughout its entire lifespan.
For over 45 years, our mission has been not only to design and manufacture high-quality teaching and research equipment, but also to provide continuous technical and training support to the institutions that place their trust in us. Because we know that a good piece of equipment is only truly valuable when accompanied by accessible, efficient, and professional technical support.
A Long-Term Relationship
The EDIBON philosophy is built on a clear idea: selling a unit marks the beginning of a relationship, not the end. Our involvement does not stop at the delivery of the equipment. We are committed to standing by our clients every step of the way. From installation to faculty training and beyond, we provide specialized technical service to respond to any need that may arise over the years.
This approach has been key to building lasting relationships with universities, technical training centers, and research institutes in over 150 countries. Our international presence would not be possible without this strong commitment to ongoing support.
Specialized Technical Support
One of the pillars of our after-sales service is technical support. We have a team of highly qualified engineers and technicians ready to resolve any incident or question regarding the operation of our equipment. Our goal is to ensure that the equipment works just as well as it did on day one, even after years of intensive use.
This support can be provided either on-site or remotely, depending on the client’s needs. In many cases, thanks to our digital equipment, we can offer immediate assistance from our headquarters, minimizing downtime and ensuring that faculty and researchers can continue their work seamlessly.
In addition, we offer preventive and corrective maintenance services to maximize equipment lifespan and avoid interruptions in daily use.
Ongoing Training for Faculty and Researchers
We understand that technical equipment is only truly useful when its users are thoroughly trained in its operation. That’s why ongoing training is another cornerstone of our after-sales service.
We offer both in-person and online training sessions tailored to each user’s level and needs. These sessions are designed for professors, lab technicians, PhD students, and researchers, allowing them to take full advantage of each unit’s capabilities.
Moreover, our SCADA system enables autonomous, structured learning through expert-developed content, detailed manuals, and the possibility of conducting remote practical sessions.
Quality Assurance and Commitment
All of our equipment is manufactured under strict quality controls and comes with certifications that ensure reliability, safety, and durability. EDIBON’s after-sales service adheres to the same standards, as we believe that excellence should not only be reflected in the product, but also in the ongoing support.
Our team consists of professionals committed to continuous improvement, both in technical development and customer service. This combination of innovation, expertise, and personalized attention allows us to offer a distinctive after-sales service within the sector.
And the numbers back us up: 97.8% of our clients say they would buy from or work with us again. This extremely high loyalty rate reflects not only the quality of our equipment but also the trust we build through our way of working.
Additionally, our average client satisfaction score is 9.4 out of 10, evaluating the entire process from the moment a formal offer is received until the equipment is installed and operational
Professionalism at Every Stage
From the initial design to after-sales support, EDIBON takes care of every detail. Our process begins with a personalized analysis of each client’s needs, continues with custom design (when necessary), followed by manufacturing at our facilities in Spain, and ends with professional installation and high-quality after-sales service.
This comprehensive approach allows us to offer complete solutions tailored to the current challenges of technical education and research. Our equipment is used in leading university laboratories, top-tier vocational training centers, and institutions committed to practical and updated education.
Constant Innovation in Service
The world of technical education and engineering is constantly evolving, and EDIBON is committed to staying ahead of the curve. This means not only improving our equipment but also our services. That’s why we incorporate augmented reality equioment, interactive manuals, and digital platforms for training and support that allow users to resolve questions in real time, share experiences, and continuously enhance learning.
A Guarantee of Trust
In an increasingly competitive market, offering a good product is no longer enough. What truly makes a difference is the commitment to the client before, during, and after the sale. At EDIBON, this has always been our priority, which is why we place great emphasis on our after-sales service.
Because we know that trust is earned day by day, through actions. And because we firmly believe that our clients’ success is also our success. That is why we will continue to support, train, and accompany those who are committed to high-quality technical education.